CAN WE CHAT?
Absolutely! I’d love to chat with you! If you love my portfolio, you’re happy with my pricing, and you’re interested in working with me, please feel free to book a FREE 15 minute Discovery Call in my bookings calendar. This is done by either phone or Skype, and it’s a great way for us to get to know each other and gauge whether I’m a good fit for your project. However, my time is very important to me so please only book a chat if you are genuinely interested in working with me.
HOW DOES THE DESIGN PROCESS WORK?
Once you’ve approved your quote, I will send over a Welcome Kit that includes a deposit invoice, proposed project timeline, a questionnaire, and other important information. Once you’ve paid your deposit we will schedule a Strategy Session to discuss your project (via phone, Skype or in person). I will then research, create the initial design concepts, and present the concepts to you for feedback. You will always have the opportunity to give me your feedback at every stage of the design process (usually via email). Once everything is completed approved, and paid for, I will send over your finalised files. Please download my Services and Price Guide for some more information about the design process.
HOW LONG DOES THE DESIGN PROCESS TAKE?
Each job is different. If you have a deadline in mind please let me know at the beginning of the process and I will let you know if it is achievable. When we start working together I will send you a Welcome Kit that outlines your project timeline so you know when you can expect to hear from me and when I expect to hear from you.
WHAT IF I DON’T LIKE WHAT YOU DESIGN?
I’m very particular about the work that I do, and I will refer you to another designer if I feel that I’m not the best fit for your project. I always work to my highest standards within the confines of the timeline, brief and budget provided. Sometimes I hit the nail on the head the first time, sometimes it can take some revisions, but I’m happy to listen to your feedback and make any changes that you request. If at any stage you would like to stop working together, that is totally fine, and you will only need to pay for the work that has been completed up to that stage.
HOW MUCH SAY DO I HAVE?
You have complete say in all creative decisions. I respect that you have a unique vision for your business and I want to help bring your vision to life. I will provide guidance and give my professional advice, but you always have final say. I ask that you be honest with me at all points in the design process.
WHAT HAPPENS IF I NEED MORE REVISIONS?
Up to two rounds of revision are included in your package and this is usually all that are required (often no revisions are required at all!) But if you would like more revisions or additional design concepts, these are charged at an hourly rate of AUD$90/hr (+GST).
DO YOU HAVE FORMAL DESIGN TRAINING?
Yes, absolutely! I studied graphic design at the Southbank Institute of Technology and I have 8 years of industry experience including working at a digital agency, advertising agency, design agency and commercial printer.
WHAT KIND OF GRAPHIC DESIGN DO YOU DO?
I’m predominantly a logo and branding designer, and this is my focus, but I can do all kinds of graphic design as I’ve been in the design industry for the past 8 years and I’ve covered a diverse range of roles in that time. I’ve worked with everyone from multinational corporations through to small start-ups across a range of different industries. I can handle almost any kind of design project whether it is a logo or full brand identity, packaging, an annual report or 200 page catalogue, a book or magazine, an illustration for a t-shirt, or a website.
WHERE ARE YOU LOCATED?
I’m based in Springwood, Queensland, Australia (between Brisbane and the Gold Coast) but I work with people world-wide.
WHAT’S YOUR HOURLY RATE?
My hourly rate ranges is $90 (+GST) and my day rate is $630 (+GST), however the majority of work that I do is priced per project rather than per hour. Also please be aware that hourly rates are not an accurate way of gauging a designer’s cost, because what takes me only an hour could take a less experienced designer 4 hours. As design is an investment, it is also important to look at the ROI. A less experienced designer may have less knowledge of design theory and strategy, which will may result in a lower conversion rate.
WHY SHOULD I CHOOSE YOU OVER A BIG AGENCY?
Because you get to work directly with your designer, you don’t have to worry about being lost in a sea of clients, you get better value for money because my pricing doesn’t need to cover studio rent or project managers, and you can be assured that the projects in my portfolio have been completed by myself, not someone that worked at the agency 5 years ago!
CAN I SEE SOME SAMPLES OF YOUR WORK?
You sure can! You can view my portfolio to see a range of past projects, and if you’d like me to send you some additional examples (including some designs I can’t show on the website), please email me.
DO YOU OUTSOURCE TO OFFSHORE DESIGNERS?
No! I never outsource to other designers! I’m a one-woman show and I take great pride in doing all design work myself. I do collaborate with other industry professionals (eg. illustrators, printers, photographers, and developers) to ensure that anything that is outside of my area of expertise will be completed to the highest standard, but I will let you know if other people need to be involved in your project.
I NEED A DESIGNER ON A REGULAR BASIS, CAN YOU HELP?
Absolutely! I have a number of clients that I’ve been working with long-term. Whether on an ad hoc basis, or set hours each month. Please email me at firstname.lastname@example.org so that we can discuss your requirements.
CAN YOU TAKE CARE OF PRINTING AND DISTRIBUTION?
Definitely! I have relationships with a number of trade printers and mailhouses, who can be considerably cheaper than retail printers, so I can get you a great deal on printing. Alternatively, if you prefer to organise printing yourself I’ll provide you with the final designs in any format required. We’ll discuss early on in the process how you prefer to handle printing and production.
CAN YOU DO FREE WORK FOR MY CHARITY?
I already do free design work for my chosen charity – Animal Liberation Queensland, and I do offer discounts to small-scale NFPs, activists, and community groups that align with my values. I’m also happy to look at sponsorship proposals. Please email me some details of your project and I’ll let you know if I can help.
If you have a question that hasn’t been answered above, please feel free to contact me and I’d be happy to answer any questions you may have!